At Thryve Outsource, we specialize in delivering top-notch taxi inbound call center services, designed to meet the unique needs of the taxi and transportation industry. Our primary goal is to ensure that our clients receive exceptional service that enhances their operations while promoting customer satisfaction. Here’s why our services stand out:
Our team of operators is fluent in British English, both speaking and listening, and each has over 5 years of experience in handling inbound calls. With extensive training, they are equipped to manage a wide range of customer inquiries with professionalism and efficiency. Whether it’s taking bookings, answering queries, or providing assistance, our operators are always ready to provide excellent service.
We believe in empowering our operators through continuous training programs to ensure they remain up-to-date with the latest industry standards and best practices. Our operators are not only experts in customer service, but they are also trained as professional dispatchers. This dual role allows them to efficiently distribute jobs, ensuring a seamless workflow and timely deliveries for our clients.
Our operators understand the importance of creating a positive experience for every customer. They are trained to be friendly, courteous, and attentive, building rapport with each caller and promoting local taxi firms in the UK. We ensure our operators maintain professionalism in every situation, and they are never rude or unprofessional under any circumstances.
Our team is capable of handling over 500 calls a day with ease, providing the capacity you need to manage peak hours and high call volumes without compromising service quality. No matter how many calls you receive, you can rely on our operators to maintain high standards of service.
At Thryve Outsource, we understand the importance of reliability. Our call center is equipped with strong internet backups and electric backups to ensure that services run smoothly, even in the event of technical issues. We also have an in-house IT team to maintain and troubleshoot systems as needed, ensuring seamless operations at all times.
We prioritize the comfort and efficiency of our operators. Each operator works in a separate cabin, ensuring there are no distractions or disturbances during call handling. For added security, we offer CCTV access to clients, giving them peace of mind while tracking operations.
Our management team is made up of highly qualified professionals who oversee daily operations and ensure our service standards are met. We work closely with our clients, treating them like family, and maintaining transparent communication to foster strong, long-term partnerships.
At Thryve Outsource, we maintain rigorous quality control processes to ensure that our operators consistently perform at their best. We have a dedicated team that conducts regular quality checks, evaluating operator performance based on key metrics and customer satisfaction. Our Standard Operating Procedures (SOPs) ensure that every call begins with a friendly and professional greeting, and that operators use polite language such as “please” when asking for information (e.g., pick-ups). At the end of each call, operators are trained to say “thank you” to the customer, leaving a positive impression. If any performance issues arise, we offer daily improvement training to address specific challenges and maintain high standards. Additionally, we gather feedback from clients on a weekly basis, using it to provide tailored training sessions that ensure continuous improvement and alignment with client expectations.
In addition to handling inbound calls, our operators are also skilled in managing emails, ensuring that every customer query is addressed promptly and professionally. We also offer dispatching services, where our operators manage job distribution efficiently to guarantee that all tasks are handled in a timely and organized manner. At Thryve Outsource, we are committed to delivering an exceptional call center experience that helps you grow your business, increase customer satisfaction, and streamline operations. Let us handle your inbound calls, dispatching, and email management so you can focus on what matters most — running a successful taxi service. Contact us today to learn more about how our taxi inbound call center services can elevate your business!
I absolutely love the call center services! They never disappoint and are always available when I need them. Fantastic service, excellent prices—truly brilliant!
Emma Thompson - customer ⭐⭐⭐⭐⭐
Loved thryves services.
Mabz - customer ⭐⭐⭐⭐⭐
I just gotta say, I have the best outsourcing experience with Thryve so far.
Jade Chloe - customer ⭐⭐⭐⭐⭐
Registerd in Pakistan . Ref NTN # D150159-3 . Makkah Plaza , First Floor , Thryve Outsource , 46607
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